Shipping & ReturnsMarch 22, 2022 2022-11-08 19:44
Shipping & Returns
Dazzling & Hypnotic ships worldwide. All of our products are shipped to you from the Netherlands via a secure shipping methods via PostNL, DPD, UPS and DHL.
Dazzling & Hypnotic offers Free Shipping for orders:
- In The Netherlands.
- Over €90 in EU.
- Over €190 Rest of the world including Switzerland, Norway, and Andorra.
Please note that all shipping costs (incl. VAT) are paid by the customer. Dazzling & Hypnotic only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your package arrives damaged as a result of shipment, please save the shipping box or mailer, the products, and their outer packaging; and email us as soon as possible via email to notify us of the damage.
|Country / Region||Shipping cost||Estimated delivery time|
|Andorra||€ 14.55||5-9 days|
|Austria||€ 4,65 – 8,50||2-3 days|
|Belgium||€ 4,65 – 8,00||1-3 days|
|Bulgaria||€ 13,50||3-5 days|
|Canary Island||€ 6.00 – 14,55||5-9 days|
|Croatia||€ 12,50||4-7 days|
|Czech Republic||€ 8,50||3-6 days|
|Denmark||€ 4,65 – 8.00||2-3 days|
|Estonia||€ 13,50||3-4 days|
|Finland||€ 6,00 – 11,50||3-5 days|
|France||€ 4,65 – 8,00||2-3 days|
|Germany||€ 4,65 – 8,00||1-3 days|
|Greece||€ 6.00 – 11,50||3-6 days|
|Hungary||€ 8,50||3-4 days|
|Ireland||€ 6.00 – 11,50||2-4 days|
|Italy||€ 7,00 – 10.00||2-5 days|
|Latvia||€ 12,50||3-4 days|
|Lithuania||€ 12,50||4-6 days|
|Luxembourg||€ 4,65 – 8,00||2-3 days|
|Monaco||€ 4,65||5-6 days|
|North Macedonia||€ 14.55||5-15 days|
|Norway||€ 6.00 – 14,55||5-12 days|
|Poland||€ 8,50||3-4 days|
|Portugal||€ 6,00 – 11.50||3-5 days|
|Romania||€ 13,50||3-4 days|
|Serbia||€ 14,55||5-7 days|
|Slovakia||€ 13,50||3-6 days|
|Slovenia||€ 13,50||2-5 days|
|Spain||€ 4.65 – 10,00||3-5 days|
|Sweden||€ 4.65- 10.00||2-5 days|
|Switzerland||€ 6,00 – 14.55||3-4 days|
|The Netherlands||FREE||2-3 days|
|United Kingdom||through Etsy||5-7 days|
|Rest of the World||€ 14.55 – 19.30||7 – 30 days|
Please note that we do not ship to P.O. boxes, please provide a physical or residential address.
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Dazzling & Hypnotic.
Customs fees, tariffs or duties are not included in pricing, these costs must be covered by the customer.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
We hope that you love your products. However, if for any reason you wish to return any or all products within your order (see excluded items below), you have fourteen (14) days starting from the day after the order has been delivered to do so.
Before returning your product(s), notify us of your decision by emailing us at firstname.lastname@example.org within the fourteen (14) days reflection period after the day of delivery to inform us which products you would like to return. In this email, the customer must include the following information: order number, product(s) you would like to return, name, phone number, email address, and delivery address. We will gladly issue a refund if the return conditions have been met.
Products must be returned unused, unwashed, unaltered, undamaged, and in their original packaging including all documents and any accompanying the items. For this reason, you should leave the packaging intact as much as possible. And when you return the product, you must pack it neatly. In case products cannot be returned in their original packaging, please make sure you choose an appropriate shipping box for your return to prevent the content(s) from being damaged while in transit.
Regarding the exemptions, you are not allowed to return items classes as “Excluded Items”. These include:
- Items that have been made to your specifications or personalized (custom made);
- Digital products provided through direct download due to redistribution issues;
- Items that are not suitable for return for health protection and hygiene reasons (eg. swimwear with no hygiene label, earrings, hair accessories, and socks).
You must send the goods back within 14 days of informing Dazzling & Hypnotic. Please address your return package to:
Dazling & Hypnotic
2514 HD The Hague
Please note that as a small busines, we do not have the resources to offer free returns. However, we can assist you with the return process and help you arrage the return of your product/s through our shipping carriers. Please contact us at email@example.com if you want as to help you make the arrangement. But if you prefer, you can also arrange a return shipment on your own and use a carrier of your choice. We apologize you must bear the return shipping costs, which are non-refundable. We are not responsible for any returns lost or damaged in transit, which is why we recommend using one of our trusted carriers and always and insured delivery method with tracking information and always ask for proof that the package has been delivered to a postal company or the courier service.
After we have received and accepted the returned products, we will process your return request as soon as possible. If all conditions are met, we will gladly refund the total purchase amount including delivery costs (shipping costs are only refundable to customers residing in Europe for clients residing outside Europe shipping costs are non-refundable), to the original form of payment within fourteen (14) days of receiving your return. Please note that if you have chosen a shipping method that was more expensive than the “standard shipping method”, Dazzling & Hypnotic will only reimburse the price of the “standard shipping method”.
Please note that if you are returning part of your order. Then Dazzling & Hypnotic will not refund the delivery costs.
In the case that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back. You shall return cancelled orders to the address above.
Defective & Mistaken Products
If the item(s) that you have received is the wrong item or defective, please notify us by email, and return the item(s) in the above-stated address. Please provide proof of purchase. We will examine the item(s) and if we deem it to be defective or wrongfully delivered, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at firstname.lastname@example.org.